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We want our customer completely satisfied with our products and services. If you are not satisfied with your purchase please let us know right away and we will try to correct the problem. We will replace the product or reimburse the cost according to the circumstances.
We kindly request you to contact us before initiating the return, for our approval and definition of the correction procedure.
You may want to read the other FAQ on this store for the use of decorative thread, tips and troubleshooting, from our many years of experience selling and using our products.
Do you own a business ? You may qualify for wholesale prices, contact us via e-mail snowflakememories@gmail.com
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